Refund policy
🔁 Return & Refund Policy – Aesthetics ZoneBD
We want you to love every product you receive. If your item arrives faulty, damaged, or you wish to return it, please review our return policy below:
✅ Eligible Return Conditions:
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Product is faulty, broken, or damaged during delivery
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You received the wrong product or size
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You wish to return a product (under valid conditions as per our policy)
📅 Return Timeframe:
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You must complete and submit our Return Request Form within 10 days of receiving the product.
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Requests submitted after 10 days will not be accepted.
🔒 Return Policy Rules:
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The product must be unused and in its original condition
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You must provide unboxing video or image proof showing the issue (for damage or defects)
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Include order ID, name, and contact info when submitting the return form
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For customized or personalized items, return eligibility will depend on valid production faults only
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Shipping fees for return may apply depending on the reason
💸 Refund Process:
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Once we receive and inspect the returned item, your refund will be processed within 5–7 business days via Bkash/Nagad or your original payment method.
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In case of a replacement, we will ship your new item as soon as the return is confirmed.
📩 How to Submit a Return:
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Visit our Return Form page
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Fill in your details, reason for return, and upload images
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Our team will contact you for confirmation
If you have any questions, feel free to contact us via our Facebook page or email us on aestheticszonebd@gmail.com